Solution Design & Services
Ingram Micro's Solution Design & Services (SD&S) team builds end-to-end solutions for customers. Solution Design technicians understand the resellers’ and/or end users’ needs, build solutions to address those challenges, and provide the expertise and data necessary to successfully close the sale. With multi-vendor support teams, solution-focused help desks, and end-user engagement skills that facilitate sales, Ingram Micro's Solution Design and Services team provides partners and manufacturers with the insight and demand-creation services to fuel success.
Today, thousands of channel partners across the United States and Canada rely on Ingram Micro's Solution Design & Services to complement their own resources, and in many cases, become an integral part of their service and support team. In fact, resellers that work with SD&S increase sales by up to 65 percent.
Customer service is king–especially when it comes to Solution Design & Services. With Solution Design & Services, you can be confident in your ability to deliver the right solutions and services to meet your customers’ business goals. Our Solution Design & Services team has the expertise needed to deliver exceptional service to customers while wowing potential prospects. Our team strives to make all resellers feel welcomed, helped and appreciated on every call by educating them on our four-phase model—the way we do business.
Our Four-Phase Model
We can help you take on your customers’ toughest IT challenges.
Phase 1: Discovery
We assess and gather relevant information about your business needs by probing on budget, close date, and use of the product.
Phase 2: Solution Design
We develop solutions that address the need by adding accessories and warranties to enhance the sale and allow for a smooth integration.
Phase 3: Educate
We present our findings and help you effectively communicate our recommendations to your customers. We can also consult with them directly.
Phase 4: Final report
We present you with a summary of the solution design recommendations and then immediately send out note, product information and pricing.