Pre-Sales Technical Solutions
Ingram Micro's Pre-Sales Technical Solutions team offers channel partners a best-in-class ensemble of cross-trained, specialized, business-minded technical support engineers. Pre-sales engineers understand the reseller's needs, build solutions to address those challenges, and provide the expertise and data necessary to successfully close the sale. With manufacturer-specific support teams, technical help desks, and end-user engagement skills that facilitate sales, Ingram Micro's technical support team provides partners and manufacturers with the insight and demand-creation services to fuel success.
Customer service is king–especially when it comes to technical service and support. For many companies, technology serves as the core operational hub for business productivity, performance and profits. Without the right technical expertise and support services in play, technology can become a hindrance for businesses instead of an enabler of success.
Today, thousands of channel partners across the United States and Canada rely on Ingram Micro's technical support services to complement their own resources and, in many cases, become an integral part of their service and support team. Whether it is block-and-tackle help desk services, pre-sales support or advanced, multimanufacturer pre-sales configuration services, Ingram Micro's Pre-Sales Technical Solutions team has the expertise channel partners need to deliver exceptional service to their customers and wow prospects. The team strives to make all resellers feel welcomed, helped and appreciated on every call.